Essential Job Responsibilities
Strategy, Vision & culture
Communicate a clear vision of present and future program goals and strategies to team members and stakeholders that translates into concrete programs and work plans.
Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.
Lead the annual country planning process and provide strategic updates.
Utilize headquarter and regional technical support teams collaboratively.
Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcome. Remain current with development thinking, including adaptive management, systems thinking, complexity, social impact, value for money, etc.
Foster a culture of learning and adaptation where program and support actions evolve to become increasingly fit for purpose.
Strengthen and establish strong network with various stakeholders to gain humanitarian access.
Oversee and strengthen a senior management team to share in the leadership and management of MC South Sudan.
Develop the capacity of the senior management team and foster their leadership in developing wider team capacity, towards rewarding career development.
Assist team members with information, tools and resources to improve performance and reach objectives.
Promote accountability and learning, communicate expectations and provide constructive feedback informally and formally via regular one-on-ones and performance reviews.
Create and sustain a work environment of mutual respect and trust where team members strive to achieve excellence.
Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
Hire, orient and lead team members as necessary. Ensure that staff onboarding is timely, comprehensive and consistent.
PROGRAM OPERATIONS Management
Apply Mercy Corps’ Monitoring, Evaluating & Learning principles and framework to programs to ensure the country’s overall strategy includes effective reporting systems.
Ensure effective and transparent use of resources in compliance with Mercy Corps and donor policies/procedures.
Assure sound budgetary management of sub-grantees/sub-contractors.
Build and maintain operational systems that ensure proper administrative support for programs, as well as segregation of duties between finance and operations.
Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guidance.
Ensure all interventions adhere to Mercy Corps policies and procedures – Gender Policy, Do No Harm principles, Sphere standards, beneficiary accountability standards, ect.
Support a culture of adaptive management, high-quality program performance, and learning through improved data collection and analysis.
Finance & Compliance Management
Coordinate overall country budget; manage budget within approved spending levels and establish an annual cash flow plan to ensure a steady and adequate supply of funds for program activities.
Build and maintain operational structures that ensure proper segregation of duties between finance, administration and logistics and fully support field programs.
Build and maintain an environment of collaboration among program, finance, operations and human resource team members resulting in optimal support for program activities.
Ensure program implementation is on time, on target and on budget, using effective M&E systems to reach desired impacts.
Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
Ensure compliance with donor and Mercy Corps regulations related to programming.
Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
Work with auditors to facilitate their work and then work with the country team to make changes based on their findings and recommendations.
Influence & Representation
Sustain and increase Mercy Corps presence in the highest level decision making and strategic forums at the country level.
Represent Mercy Corps programs with national and international media and participate in community activities as appropriate.
Maintain productive relationships with internal and external constituents such as private partners, local governments, foundations, the private sector, etc.
Anticipate needs, understand donor strategies and contribute to shaping donor and partner’s views on development.
Explore, evaluate and present innovative funding opportunities that support the objectives for the country as a whole.
Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
Maintain high ethical standards and treat people with respect and dignity.
Liaise with the VP of Operations, Regional Program Director, and Africa Security Advisor on crucial events, high-risk periods, and incident reporting and security policy changes.
Manage security and safety of the entire country team and Mercy Corps assets according to best practices, MC operating standards and field realities.
Ensure the safety and security of staff members through regular review and adaptation of security protocols and procedures including the regularly updated country security plan.
Maintain, strengthen and explore networks to find reliable real-time information to guide operations and programs, ensuring security and safety of teams and assets.
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Reports Directly To: Regional Program Director
Works Directly With: HQ-based Program Operations, Finance and Technical Support Unit, Desk, as well as advocacy, mar/comms, finance, operations, and administration staff.
Knowledge and ExperienceBA/S or equivalent in relevant field required; MA/S preferred.
6-8 years of field experience in international relief and development programs, including demonstrable success in managing (large, complex, transitional) humanitarian and development programs.
4 years of senior-level leadership, capacity building and field management experience.
Demonstrated success managing and bringing together a multi-cultural team with team members in multiple offices.
Successful and proven representation, negotiation, communication and organization skills.
Demonstrated experience multi-tasking and success in securing funding for country programs.
Demonstrated success working effectively and respectfully with host country government, private sector, INGO, NGO partners and other stakeholders in complex environments.
Proven skills in financial and grants management; prior experience with USAID/OFDA, DFID, UN and ECHO grant management.
Proven skills in financial and grants management; prior experience with (donor and/or government) grant management.
Ability to work effectively with an ethnically diverse team in a sensitive environment.
Previous work experience in countries where travel to insecure areas is required, and management of programs in insecure locations.
Capacity to respond to emergency and disaster situations as they occur
Excellent oral and written English skills required.
Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
Previous work experience in East Africa in insecure environments preferred.
Interested candidates can share his resume on email@example.com