To control quality at the Service Centre by providing excellent Customer Service to walk in customers as per the M-KOPA service policy and coordinating the cleaning and safeguarding of all properties at the Service Centre.
Key Duties and Responsibilities
Review and update the activity book with all incoming and outgoing transactions as per M-KOPA stock handling policy.
Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines
Maintain general cleanliness of the Service Centre by coordinating cleaner activities and making hourly checks of the Service Centre
Distribute stock to DSRs as per the M-KOPA stock allocation policy
Educate potential customers about product quality and pricing.
Qualification, Key Competencies & Personal Specifications
A diploma from a recognised institution in any related field.
Exceptional communication and interpersonal skills
A full understanding of the products and services provided
Demonstrate high level of integrity, work ethics, and a proactive and positive attitude.
Fluent in Acholi & Langi. Additional languages are an added advantage.
Team player with high levels of flexibility.
Excellent Interpersonal skills, problem solving and analytical skills.
Should be self-motivated & able to demonstrate a drive for results with a professional approach.
Proven report-writing skills, Good customer care and presentation skills.
Able to work with minimum supervision