Responsibilities for the Operations Branch Officer Job:
Direct all operational aspects including customer service, human resources, administration and business development
Develop and implement marketing strategies & coordinate marketing activities for the branch
Manage relationships and ensure the set customer service standards are upheld at all times
Assess local market conditions and identify current and prospective business opportunities
Develop forecasts, financial objectives and business plans
Meet set goals and metrics
Manage budget and allocate funds appropriately
Bring out the best of branch’s personnel by providing training, coaching, development and motivation
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly
Adhere to high ethical standards, and comply with all regulations/applicable laws
Network to improve the presence and reputation of the branch and company
Stay abreast of competing markets and provide reports on market movement and penetration
Operations Branch Officer Job Requirements:
A Degree/Diploma in Business Management or a related field.
Must have a minimum of 2 years in Management
Experience managing branches is a plus
Experience in transport industry is an added advantage
Must have good communication skills.
Must be very organized.
Must have experience in product mix and selection.
Must have had experience managing staff.
Must be a team player.