Job Description
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues.
- Working continuously on a task until completion (or referral to third parties.
- Prioritizing and managing many open cases at one time.
- Rapidly establishing a good working relationship with customers and other professionals, such as software engineers.
- Testing and evaluating new technology.
- Ability to use ticketing/help desk system.
- Installing and configuring computer hardware operating systems and applications.
Qualification:
- A degree or IT-related qualification is required with strictly 2 years’ minimum experience in that role.
- A good memory of how software and operating systems work.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area:
Role Category: Others
Employment Type: Full time
Keyskills
