- Responsibilities and obligations for this role shall encompass, but now not be restrained to, the subsequent areas and activities. At control discretion, path can be given for responsibilities out of doors the scope of labor defined.
- Ensure Front Office Areas are in an amazing kingdom of preservation and cleanliness.
- Supervision of all components of Front Office operations set up requirements.
- Produce all administrative and statistical reports required by the Front Office Manager.
- Front Office annual holiday plan and time preserving reviews.
- Ensure that each one court cases are right now accompanied up on and communicated to the relevant departments and resolved within 24 hours.
- Ensure that each one front office group of workers display proactive and enthusiastic guest care.
- Ensure that a complete and updated guest history system is maintained;
- Ensure that Supervisor constantly action all processes as set down within the Shift Procedures.
- Ensure that established handovers and briefing are accomplished for each shift.
- Ensure that body of workers are roster in accordance with Business wishes and the Training Activities inside the Hotel.
- Supervise body of workers conduct and take on the spot corrective motion when underneath Hotel requirements.
- Ensure that all accounting methods location accomplished according with Hotel.
- Carry out each day spot exams on cashiering and waft balances.
- To achieve the highest possible occupancy and average room charge by using working on overbooking policy.
- Liaise carefully with Housekeeping to make sure that greatest number of rooms are available and all incoming visitors requirements are met.
- Communicate frequently with the Front Office Manager to keep him fully knowledgeable.
- Pro-actively sell and promote the numerous stores and services of the Hotel to our guests.
- Ensure that the F/O materials are in stock and reordered on a correct and timely device.
- Perform some other duties as assigned via Management.
Salary: Not disclosed
Industry: Any / Others
Functional Area: Marketing
Role Category: Others
Employment Type: Full time