Job Description
- Achieving first contact resolution (FCR).
- Anticipating potential needs or problems of customers.
- Maintaining a balance between business and customer needs.
- Following through on commitments.
- Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols.
- Maintaining confidentiality of information.
- Handling complaints or issues satisfactorily .
- Providing accurate information about products and services.
- Processing transactions effectively.
- Outbound calling to promote company services.
Company Profile:
Salary: Not disclosed
Industry: BPO / ITES
Functional Area: Cold Calling / Client Servicing
Role Category: Others
Employment Type: Full time
Keyskills
