Client Service Director

Client Service Director

Job Description

  • Oversee Consistent management of the relationship with the client to high standards.
  • Management of required detail to close off.
  • Interface with client and key account managers and dedicated co-ordinators.
  • Identifies client requirements and execution of client requirements.
  • Determines availability and promotes company services.
  • Mediates process, resolves issues.
  • Executes client management within the service level agreement.
  • Play major role in providing client consultation and together with client services team, delivers on client requirements.
  • Knowledge and awareness of clients organization and structure.
  • Staying aware of client news and changes.
  • Maintenance of client records and updating of changes.
  • Communicates, monitors and assures accurate billing procedures.
  • Establishes and promotes goodwill with customer.
  • Reviews client history and contacts customer as follow up activity.
  • Financial controls and ensuring responsible budget management at all levels.
  • Analyze and interpret key account performance information and ensure daily, weekly and monthly monitoring of relevant performance metrics
  • Ensures the company is legally compliant.
  • Effectively communicates client requirements to operations and logistics.
  • Receive Client Planning requirements and translate into actionable understandable plans with realistic close off as required.
  • Self-measurement on service levels and presentation to directors.   

Company Profile:

Salary: Not disclosed

Industry: Logistics

Functional Area: Marketing and Communication

Role Category: Others

Employment Type: Full time

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