Job Description
- To establish a close and intimate courting with all clients.
- To oversee and ensure that each one guide issues are addressed in a well timed and powerful way.
- To manipulate client feedback to make sure we deliver a carrier this is applicable, responsive and innovative.
- This is consistent with the corporation being a accomplice instead of a supplier.
- This also includes undertaking a KYC survey as well as periodic comments surveys.
- To actively recommendation and inform the organization on client’s needs, ache regions and goals with regards to carrier improvement and improvement of recent services.
- To oversee that we meet crucial KPIs touching on customer support.
- To at once help the carrier delivery as and whilst needed with a purpose to meet above.
- To provide the management with applicable and insightful reviews and enterprise intelligence which might be aimed at improving efficiency and shape a basis of informed decision making.
- To put together applicable reports for every characteristic.
- To discuss and interact with the management of strategic ways forward for the employer.
- Any different tasks which can be delegated by using the GM, MD or members of the board.
Qualifications: - The candidate need to have at least 2 years of relevant revel in in customer dating and/or customer support.
- The candidate must be IT savvy and be very confident on the usage of computer and on line gear and programs.
- Must be a ‘humans person’ with capacity to earn a client’s self assurance and consider .
- Able to paintings with minimum supervision and excessive sense of responsibility .
- Must be methodic, thorough and well planned Personal integrity and preferrred, mature experience of confidentiality are an absolute requirement .
- Must be active, have a advantageous outlook and be very creative Must be resourceful and progressive in overcoming challenges, a problem solver.
Company Profile:
Salary: Not disclosed
Industry: BPO / ITES
Functional Area:
Role Category: Others
Employment Type: Full time
Keyskills
