Job Description

• Client Server tracking: Rapid Response errors managing and troubleshooting.
  
• IMQS Web Application: Server set-up, software program deployments, records imports and situation count updates.
  
• Operational documentation: developing and updating of documentation on Confluence.
  
• On-internet site on-line person assist, network evaluation for implementation readiness, set-up available UAT and Production environments with the manual of the customer.
• Create and replace network diagrammes.
• Draft technical (IT) SLAs, workshop SLA with purchaser IT and Project Manager, tune sign-off machine and document evaluations.
• Compile tips on migrating current as-is environments to to-be environments.
• Liaise with purchaser IT on device audits and findings; recommend corrective measures and help in imposing.
• Provide baseline schooling to IT Departments (user control, first line troubleshooting).
• Attend consumer (mission) IT conferences and offer written feedback from those meetings to the Head of Operations.
• Remain responsible for the purchaser’s environment put up-implementation.
• Compile hardware, community and technical requirements for every new IMQS product providing (consider cellular equipment, plug-ins, integration responsibilities, and many others.).  
• Share all of the above with Sales/Project/Account Management Teams.
• Provide inputs to the Project Schedules and Project Plans for all new responsibilities.
• Contribute to product excellence through supplying comments to improvement organizations.
• Above not unusual verbal exchange capabilities.
• The willingness to journey & provide after-hour guide.
• The willingness to be upskilled and help the team in times whilst time limits are looming.
• Professional conduct at our clients: dress accurately, manage customers with respect, adhere to assembly techniques, and so forth.
• Be pro-energetic and paintings independently, be patient and troubleshoot thoroughly in advance than absolutely escalating an problem.
• Be a actual organization player who affords price to IMQS.
• Experience in dealing with local governments.
• IT Processes & Policies, System Audits and other compliance requirements.
• ITIL qualification

Company Profile:

Salary: Not disclosed

Industry: IT / Telecom

Functional Area:

Role Category: Others

Employment Type: Full time

Keyskills