Job Description
- Ensuring the team meets the sales targets.
- Sales training, development, and performance management.
- A good understanding of the market dynamics in travel and hospitality sector.
- Developing sales strategies to guarantee success and growth
- Developing and maintaining customer relationships
- Disciplined use of contact center tools, communication and customer management
- Handling customer complaints and enquiries
- Monitoring random calls/chats and mails for quality assurance.
- Coaching, inspiring and motivating the Sales Specialist team
- Forecasting and analyzing sales data
- Regular reporting of KPI’s to Management team.
Qualification and skills:- Bachelor Degree in Management or equivalent.
- Must be holder of a valid driving license.
- Strong coaching and leadership skills, ability to motivate employees.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Knowledge of management principles and familiarity with company products, services, and policies.
Company Profile:
Salary: Not disclosed
Industry: Banking(Investment/Retail banking)
Functional Area: Banking / Insurance
Role Category: Financial Analyst
Employment Type: Full time
Keyskills
