Job Description
- Install and configure new IT gadget– Servers, PCs, Laptops, Smart telephones, Tablets, Projectors, Nooks, and many others.
- Coordinate identity of education desires and training customers on a one to 1 or on a set basis on utilization of various IT structures or packages.
- Perform preventive renovation on various IT equipment and software program – Laptops, Servers, AP, E-Readers, Printers, Security Systems, etc.
- Troubleshooting and diagnosing IT equipment including Computers, Laptops, E Readers, Smart Phones, and different peripherals.
- Capture all user requests as they come in through phone or e-mail at the incidents control gadget and making sure customers get updates on the popularity and progress of their requests.
- Coordinate equipment preservation activities together with software upgrades and patches and carrier packs in a manner that ensures persisted provider operation.
- Assist in retaining proper stock and asset records and documentation of adjustments in possession for all organization assets.
- Liaise with carriers to make sure that agency system are serviced and maintained as in keeping with SLAs, and schedules.
- Escalate IT calls (Tickets) to IT Officers, experts and providers as essential.
- Support with deployment and roll out of recent packages, systems and devices.
- Assist in ensuring that devices that have been repaired or constant are well deployed in a comfy and way.
- Assist in growing training cloth that can be used to enhance machine and tool coping with and utilization, and so forth.
Qualification and Experience:
- Bachelor’s diploma in Computer Science or associated subject or
- Advanced degree in electronics or different related subject
- Basic revel in providing workplace assist
- Knowledge of Android Technologies, Smart Phones, Nooks ,
- Working know-how of LAN/WAN technology and WIFI Configurations
- Hardware and Software troubleshooting talents.
- Planning and organizing talents
- Analytical skills
- Writing and oral verbal exchange competencies
- Excellent interpersonal skills
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area:
Role Category: Others
Employment Type: Full time
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