Job Description
- Be the concierge for all IT guide associated calls, imparting 1st line assist towards a hit decision of the person calls regarding all hardware, software program and peripherals, making sure all calls logged with IT are resolved as consistent with the walking Service Level Agreements (SLA).
- Provide carrier table management, printer control, convention name management & support computer and Mobile Device Support.
- Provide IT Asset Management help to the team ensuring an up to date asset stock exists for all IT related property.?
- Assist Project Managers to disseminate and coordinate project responsibilities as a part of IT or UNOC-huge initiatives making sure assigned undertaking duties are brought to deadline as and whilst required.
- Keenly monitor and measure services delivered via companies and third parties to make sure that they are delivering to their respective Service Level Agreements (SLA) andor underpinning agreements and put together documentation that would guide any provider transport dispute.
- Spearhead the enhancement of the consumer enjoy through the advent of guides, self- assist and handing over formal and informal schooling sessions to team of workers on a one to 1 or forum basis.
- Actively take part and guide the transport of business enterprise-wide projects supplying IT necessities accumulating, testing and implementation aid wherein required.
- Perform another obligations as may be assigned.
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area: IT software admin
Role Category:
Employment Type: Full time
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