Offer specialized help to phone and email demands from clients for all Network, PC equipment, and programming and related peripherals. Log bolster calls and archive their result to encourage the determination of normal inquiries.
The IT Service Desk Officer will divert or raise bolster solicitations to the fitting individual from the ICT Department Support Center System.
Ace effectively give data to clients on the advance of remarkable help calls. Effectively add to guaranteeing that the Help Desk frameworks and programming are stayed up with the latest and messages are passed on and criticism got quickly. Convey PCs and related peripherals including new establishments and the redeployment of existing gear.
Introduce and arrange working frameworks to concurred benchmarks under the bearing of the System Administrator.
The IT Service Desk Officer will likewise introduce and design programming to concurred benchmarks. Keep up the current PCs and peripherals to guidelines dictated by the System Administrator, by performing redesigns, new establishments and doing routine methodology. Aid the assemblage and upkeep of a precise stock of equipment and programming. Aid the
