- Serving because the first factor of touch for clients looking for technical help.
- Performing a long way flung troubleshooting via diagnostic techniques.
- Determining the fine solution based totally at the hassle.
- Walking the character via the trouble-solving approach.
- Directing unresolved issues to the ITSO based completely in Kigali with the intention to collaboratively decide on the satisfactory way forward for decision.
- Providing accurate records on IT products or services to the clients.
- Recording activities and issues and their choice in logs.
- Passing on any feedback or suggestions thru customers to the ITSO suitable internal organization.
- Identifying and suggesting possible enhancements on technique
- Configuring workstations, laptops and peripheral system or any IT-based system (pills, smartphones, and so forth.)
- Installing, troubleshoot, repair, replace and keep workstations and laptops.
- Install, hold, and troubleshoot printers/copiers
- Managing consumables of printers and copiers.
Salary: Not disclosed
Industry: IT / Software
Functional Area: IT / Telecom
Role Category: Others
Employment Type: Full time