Job Description
- To take care of pre-arrival visitor correspondence via establishing a dating with the guest.
- To tell guests about Hotel centers / services by using displaying correct, up to date and applicable records.
- To guide Front Office inside the welcome and arrival experience; supporting with registration, escorting / rooming the visitor, with particular awareness on VIP visitors.
- Have Full know-how of VIP necessities, services and make sure proper guest popularity.
- Implement and keep daily Courtesy Calls application and compile Guest Feedback log.
- Act as a marriage coordinator and be the factor of touch for all wedding associated enquiries / requests.
- Act as an envoy of the destination and be capable of effectively display neighborhood information and give recommendations.
- Maintain a Guest History gadget that continues file of preferences, remarks and unique wishes.
- To make sure relevant visitor fabric is in place (letters / messages, vouchers, cocktail invitations).
- Coordination with operational departments and outside contractors to make sure awesome carrier delivery.
- To support Sales & Marketing and take part in Hotel visits whilst required.
Company Profile:
Salary: Not disclosed
Industry: Animation
Functional Area:
Role Category: Others
Employment Type: Full time
Keyskills
