Job Description
- Makes and confirms reservations for passengers.
- Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions.
- Issue tickets quoting correct fare to reduce passenger complaints and debit notes
- Advise of changes in flight plan or to cancel passenger reservations.
- Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
- Initiate and promote QR product to generate the revenue
- Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
- Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals.
- Issuance of MCO’s and refunds’ process lost tickets and time barred tickets
- Plans route and computes ticket cost, using schedules, rate books and computer
- Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
- Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines
Company Profile:
Salary: Not disclosed
Industry: Courier /Transportation / freight
Functional Area: Ticketing / Travel / Airlines
Role Category: Others
Employment Type: Full time
Keyskills
