Job Description

• Identify Service Need within the territory.

• Network Expansion 3S, 2S & MFS.

• Analyze, Plan, Guide ASMs & monitor service activities covering all key business influencers / Stake holders (Dealers, MFS, Fleet Owners, Micro finance banks, Mechanic & Rider Associations, Institutions etc.)

• Channel development : Standardize Workshops as per BAL Norms
  
Implement & Ensure Adherence of SOPs - Standard Operating Procedures.


• Accomplish Organizational goals & Initiatives within timelines with Accuracy .
  


• MIS : Shall maintain MIS, Analyze Data, Identify & Initiate corrective actions swiftly to meet Organizational Goals.
  


• Analyze each case & take Warranty decisions, Generate FFRs / EFRs, IRU & Warranty claims and maintain Warranty data & Material for Audit as per SOP.

• Focused Approach on Customer Satisfaction, Customer complaint resolution.
  

Company Profile:

Salary: Not disclosed

Industry: Automobile / Auto Ancilliary

Functional Area:

Role Category: Others

Employment Type: Full time

Keyskills