Job Description
- To learn and know our products by heart
- Client support – using best suited electronic means available (ticketing system, monitoring, remote connection, mail, telephone, Skype)
- Capturing, reporting and analyzing of support tickets and problems associated
- Prioritizing tickets and insure frequent updates for / from the client and internal team
- Analyzing symptoms to determine underlying problems
- Resolving issues or escalate to Level 2 Support Engineer, but follow up until resolved
- Troubleshooting front end and back end (SQL as well as other databases)
- Application testing
- Know and adhere to support regulations for each client according to SLA
- Promote and foster good working relationship with direct team, other departments & clients
- Be on duty at all time during your shift as specified. We offers support 24/7 either in the office or on remote standby
- Working shifts from 7 to 4 or 10 to 7
- Be on standby after hours as per roster
Company Profile:
Salary: Not disclosed
Industry: Architecture / Interior designing
Functional Area: Power Engineering services
Role Category: Others
Employment Type: Full time
Keyskills
