Support Engineer

Support Engineer

Job Description

  • To learn and know our products by heart
  • Client support – using best suited electronic means available (ticketing system, monitoring, remote connection, mail, telephone, Skype)
  • Capturing, reporting and analyzing of support tickets and problems associated
  • Prioritizing tickets and insure frequent updates for / from the client and internal team
  • Analyzing symptoms to determine underlying problems
  • Resolving issues or escalate to Level 2 Support Engineer, but follow up until resolved
  • Troubleshooting front end and back end (SQL as well as other databases)
  • Application testing
  • Know and adhere to support regulations for each client according to SLA
  • Promote and foster good working relationship with direct team, other departments & clients
  • Be on duty at all time during your shift as specified. We offers support 24/7 either in the office or on remote standby
  • Working shifts from 7 to 4 or 10 to 7
  • Be on standby after hours as per roster

Company Profile:

Salary: Not disclosed

Industry: Architecture / Interior designing

Functional Area: Power Engineering services

Role Category: Others

Employment Type: Full time

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