Job Description
- To manage Reactive or Proactive Incidents or some other client demands that are raised by means of Customer's Portal, Monitoring devices or Phone.
- To guarantee appropriate capabilities of episodes and their effects for the customer.
- To build up a first dimension of determination and exchange the ticket/enact ticket to other element where suitable.
- As proprietor of the episode you will be capable to guarantee that the legally binding responsibilities (SLAs) are regarded by planning the mediation of the various entertainers/substances.
- To guarantees legitimate and customary client correspondence throught the various phases of the ticket and untill ticket conclusion.
- To have the option to organize ticket so as to ensure the support of a customer's particular duties (regard of administration contracts)
Capacities:
- Familiar with both French and English (oral and composed).
- Great client arranged aptitudes.
- Great relational and authority abilities.
- Time the board, authoritative and relational abilities.
- Proactive, self persuaded and decided.
- Capacity to manufacture associations with customers and group situated outside Mauritius
Specialized Skills:
- Recognition/Degree in IT or Telecommunications.
- Great Knowledge of Unix/Linux and windows
- Great Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, and so on
- Great information of Networking and Cybersecurity.
- Capacity to work under strain and to manage different assignments.
- Great IT/interchanges foundation with scientific and critical thinking aptitudes.
- Fantastic PC aptitudes and application learning.
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area: Unix shell scripting
Role Category: IT help desk Engineer
Employment Type: Full time
Keyskills
