Job Description
- As a Helpdesk Administrator, your essential capacity will be to help impromptu client solicitations to empower them to facilitate their use of the HOPEX arrangements and resolve any potential issues. Your optional capacity will be to keep up the HOPEX condition and vault substance, to guarantee it is maintained in working control and fit for reason.
- Oversee CUSTOMER REQUESTS AND ENSURE THEIR SATISFACTION:
- Be the essential purpose of contact for HOPEX clients
- Keep up new and existing clients and oversee HOPEX profiles
- Oversee security of data put away inside and sent out from HOPEX
- Arrange inside the diverse MEGA capacities (MEGA Technical Support group and MEGA Cloud Services group) to speedily resolve issues found with HOPEX content
- Screen the worldwide nature of the administration
PROFILE and SKILLS:
- Familiar with English (composed and spoken) is a flat out necessity
- Involvement in working with operational groups
- Client administration arranged
- Shown involvement with non-specialized clients
- 1 or 2 years important involvement in the recently referenced area
- Involvement in working with business procedure instruments
- Generally speaking specialized comprehension of HOPEX like arrangements (preparing will be given on this particular arrangement)
- Involvement in IT helpdesk the board
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area: Engineering Services
Role Category: IT help desk Engineer
Employment Type: Full time
Keyskills
