• Establish and maintain understanding of Indeavor solutions, focusing on the operational value they drive for our customers • Enable Indeavor’s Labor Optimization methodology to streamline facility and network level processes in achievement of key ROI metrics • Support the design and delivery of labor optimization enterprise programs, enabled through Indeavor solutions and supporting implementation methodology • Utilize Labor Analytics to optimize network labor in key Indeavor verticals • Plan and lead pilot efforts, and introduction to facilities and the network, of any new Labor Optimization tools and processes. Build business cases and present recommendations to leadership • Partner with product managers to develop requirements for future Workforce Management and/or Labor Management functions • Assess Labor Optimization understanding and adherence in existing operations to identify gaps and develop action plans to drive process improvement across divisions • Support the development of communication, SOP's, training, and related material that drive sustained end user adoption/buy in and ensure new tools, processes, and systems are fully understood and utilized to drive a value achieving culture • Empower Customer Success Managers to drive improvement by sharing vertical specific opportunities • Partner with Account Management on creating customer and vertical specific success strategies