Service Head - Kenya

Service Head - Kenya

Job Description

  • Identify Service Need within the territory.
  • Network Expansion 3S, 2S & MFS.
  • Analyze, Plan, Guide ASMs & monitor service activities covering all key business influencers / Stake holders (Dealers, MFS, Fleet Owners, Micro finance banks, Mechanic & Rider Associations, Institutions etc.)
  • Channel development : Standardize Workshops as per BAL Norms
  • Implement & Ensure Adherence of SOPs - Standard Operating Procedures.

  • Accomplish Organizational goals & Initiatives within timelines with Accuracy .

  • MIS : Shall maintain MIS, Analyze Data, Identify & Initiate corrective actions swiftly to meet Organizational Goals.

  • Analyze each case & take Warranty decisions, Generate FFRs / EFRs, IRU & Warranty claims and maintain Warranty data & Material for Audit as per SOP.
  • Focused Approach on Customer Satisfaction, Customer complaint resolution.

Company Profile:

Salary: Not disclosed

Industry: Automobile / Auto Ancilliary

Functional Area: Others

Role Category: Others

Employment Type: Full time

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